Work with clients with unique needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCS601C, 'Work with clients with unique needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work with clients with unique needs' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1 Conduct complex assessment

1.1 Identify and apply appropriate assessment tools to evaluate complex clients need/s

1.2 Apply a risk management approach to client assessment

1.3 Identify health implications for clients

1.4 Identify educational and developmental needs of client

1.5 Determine the need for additional communication support for the client

1.6 Access information from a range of sources to determine services available to support client needs

1.7 Determine emotional, social and other needs of the client

1.8 Consult with the client and significant others throughout the assessment process

2. Design and apply appropriate strategies and program/s

2.1 Use the assessment outcomes to design an intervention and support strategy

2.2 Identify and access information from a range of sources to determine services available to support client/s needs

2.3 Design a comprehensive plan including appropriate referrals

2.4 Incorporate contingency and risk management strategies into the plan

2.5 Communicate appropriately with the individual, significant others, colleagues and support staff

3. Monitor and evaluate the plan

3.1 Identify and implement strategies to monitor the effectiveness of the approaches taken

3.2 Maintain relevant data and keep accurate records to monitor the effectiveness of the plan

3.3 Review outcomes of the plan and make adjustments, as needed

3.4 Review and adapt risk management strategies as required