Coordinate in-service assessment and response to address client needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCS607D, 'Coordinate in-service assessment and response to address client needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Coordinate in-service assessment and response to address client needs' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Identify program requirements for individual clients

1.1 Put in place procedures to promote consistency and adherence to organisation standards when dealing with clients

1.2 Implement programs to promote staff use of appropriate language and interpersonal skills with a diverse client group

1.3 Provide appropriate support to staff to implement the organisation's accepted client service practices

1.4 Develop and implement strategies and mechanisms to ensure that all relevant client information is collected, maintained, stored and accessible to relevant personnel

1.5 Put in place procedures to ensure staff have access to additional specialist information and assistance when assessing client needs

1.6 Put in place procedures to ensure staff have ready access to up to date and relevant information about the range of services available to clients

2. Coordinate program delivery to ensure client needs are addressed

2.1 Put in place mechanisms to ensure client services delivered from within and outside the organisation can be identified by staff

2.2 Develop organisation procedures to ensure clients will be provided with timely, accurate and relevant information about the services available to them

2.3 Establish and maintain relevant networks, to ensure appropriate referral of clients to services from within and outside the organisation

2.4 Put in place procedures to ensure that decisions about targeting client services is based on up to date information about clients and services available

2.5 Put in place procedures to ensure that referrals to specialist services are based on matching of the assessment of client needs and availability of services

3. Coordinate the evaluation of client service delivery

3.1 Develop and implement routine procedures to check that allocated service delivery continues to match client requirements

3.2 Develop and implement procedures to monitor and address changes in circumstances, environmental factors or urgency of client needs

3.3 Put in place procedures to collect and evaluate feedback on the adequacy of client service delivery in meeting needs


Qualifications and Skillsets

CHCCS607D appears in the following qualifications:

  • CHC52008 - Diploma of Community Services (Case management)
  • CHC50608 - Diploma of Community Services Work
  • CHC51808 - Diploma of Family Intake and Support Work
  • CHC60108 - Advanced Diploma of Disability Work
  • CHC60208 - Advanced Diploma of Children's Services