Work intensively with clients

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCW503A, 'Work intensively with clients'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work intensively with clients' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Provide high quality case work

1.1 Make available to the client appropriate strategies and activities to facilitate achievement of agreed goals and to maximise outcomes within statutory, legislative and organisation requirements

1.2 Identify and effectively communicate the rights and responsibilities of clients to them

1.3 Employ appropriate processes to optimise outcomes when working with groups

1.4 Implement appropriate strategies to continually monitor the effectiveness of approaches in achieving agreed goals, enabling client access to relevant services and programs and meeting client and stakeholder needs

1.5 Negotiate any proposed changes with clients and other relevant parties

1.6 Respond appropriately to potential and actual difficulties and crises including:

identifying a range of relevant strategies

engaging behaviour consistent with organisation standards

accessing relevant emergency services as required

providing appropriate debriefing to relevant parties

1.7 Implement appropriate mechanisms to assess the need to change case plans and strategies

1.8 Where decisions are made to implement case closure, employ procedures consistent with organisation procedures

2. Enlist specialist services

2.1 Assess the need for specialist services, considering:

severity of client needs

agreed goals and planned outcomes


the degree of community and family support

the workers skills and work capacity

2.2 Where referrals are made to specialist services, implement processes to ensure progress will be monitored

3. Establish transition processes

3.1 Negotiate with relevant people, the need for ongoing resources, services and support

3.2 Make arrangements with relevant parties for participation in programs and other support activities

3.3 Negotiate appropriate levels of ongoing contact with client and significant others to ensure needs continue to be met once intensive work is completed

Qualifications and Skillsets

CHCCW503A appears in the following qualifications:

  • CHC50408 - Diploma of Community Services (Alcohol, other drugs and mental health)
  • CHC52008 - Diploma of Community Services (Case management)
  • CHC51608 - Diploma of Employment Services
  • CHC50608 - Diploma of Community Services Work
  • CHC42008 - Certificate IV in Employment Services
  • CHC50208 - Diploma of Community Services (Alcohol and other drugs)
  • CHC51108 - Diploma of Children's Contact Services Work
  • CHC60108 - Advanced Diploma of Disability Work
  • CHC50708 - Diploma of Community Development
  • CHC60208 - Advanced Diploma of Children's Services
  • CHC51508 - Diploma of Youth Justice
  • CHC50108 - Diploma of Disability
  • CHC50308 - Diploma of Community Services (Mental health)
  • CHC42108 - Certificate IV in Career Development
  • HLT61307 - Advanced Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • HLT52207 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)