Provide crisis intervention and support to those experiencing domestic and family violence

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCDFV403C, 'Provide crisis intervention and support to those experiencing domestic and family violence'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide crisis intervention and support to those experiencing domestic and family violence' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Identify immediate risks and needs

1.1 Use appropriate interpersonal skills to promote confidence and rapport, allowing accurate and relevant exchange of information

1.2 Use methods to ensure that all relevant client information is collected with client consent

1.3 Assess information for complexity, urgency and eligibility so immediateneeds can be accurately identified

1.4 Analyse and respond to any indications of risk or threats to safety according to the degree and nature of the risk for client and/or worker

1.5 Identify own limitations in addressing and assessing client needs and where appropriate, seek assistance from appropriate persons

1.6 Ensure all dealings with clients reflect organisation standards and procedures and comply with legislative and statutory requirements

2. Explore interventions

2.1 Explain and promote rights and responsibilities of client and worker in accordance with organisation standards and procedures

2.2 Immediately respond to incidents affecting safety according to organisation standards and procedures and in a manner designed to protect the safety and welfare of the client and the worker

2.3 Employ relevant interpersonal skills to assist clients to explore issues and identify realistic intervention options

2.4 Use relevant strategies to help empower and enable the client to maintain their own safety and welfare

2.5 Provide client with information about available services that may meet their needs and assist client to identify their preferred option

2.6 In all work, prioritise the physical and emotional safety of clients and workers

2.7 In all work demonstrate sensitivity to client's specific needs and any cultural, family and individual differences

3. Develop and implement support plans

3.1 Negotiate and agree strategies for intervention with the client before commencing work

3.2 Identify and discuss alternative strategies which may deal with contingencies that may arise

3.3 Identify, negotiate and implement strategies which address client's immediate and other needs and provide appropriate support and referrals

3.4 Undertake record-keeping and reporting in accordance with organisation standards and procedures

Qualifications and Skillsets

CHCDFV403C appears in the following qualifications:

  • CHC51208 - Diploma of Child, Youth and Family Intervention
  • CHC51908 - Diploma of Relationship Education
  • CHC40908 - Certificate IV in Social Housing
  • CHC51808 - Diploma of Family Intake and Support Work
  • CHC50808 - Diploma of Social Housing
  • HLT44007 - Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • HLT52207 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)