Deliver employment services to employers

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCECD005, 'Deliver employment services to employers'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Deliver employment services to employers' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine specific employer needs

1.1 Analyse specific position descriptions, selection criteria and employer requirements

1.2 Clarify conditions of employment with the employer

1.3 Agree and document needs with employer

1.4 Negotiate, agree and document level of service to be provided with employer

2. Source suitable job seekers

2.1 Access databases and other listings of job seekers held by the organisation to identify potential matches

2.2 Source suitable job seekers through collaboration with other employment services providers

2.3 Respond to job seeker enquiries regarding the positions and provide accurate information

3. Support employer service requirements

3.1 Provide timely information about the recruitment process

3.2 Provide information to employers about immediate forms of assistance and support

3.3 Maintain contact with employer and determine ongoing support needs

3.4 Seek feedback from employers to monitor the quality of service provided

3.5 Use feedback and reflection as the basis for improvement of service outcomes

4. Contribute to workforce planning

4.1 Collaborate with employers to identify available and relevant workforce planning options

4.2 Recommend flexible and innovative work arrangements to address identified needs of organisation

4.3 Promote options that provide a balanced approach to managing pressures and priorities of work and life

4.4 Provide advice that supports employers to implement flexible work arrangements and encourage problem solving approaches

4.5 Assist employer to monitor effectiveness of change according to organisation procedures