Respond to and contain critical incidents

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCFAM504C, 'Respond to and contain critical incidents'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Respond to and contain critical incidents' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Identify and monitor indicators of potential incidents

1.1 Anticipate potential causes of incidents and harmful behaviour

1.2 Identify causes of incidents and assess these forrelevance to safety of those people in the work environment

1.3 Identify and provide information on potentialresponses to colleagues for action and support

2. Respond to incidents

2.1 Respond confidently and in accordance with organisation procedures

2.2 Request assistance clearly

2.3 Use security procedures and aids according to policy

2.4 Ensure individual responses promote calm and reassurance

2.5 Prioritise client safety

3. Contain incidents

3.1 Provide information designed to promote positive decision-making based on the relationship between actions and consequence

3.2 Use calm, confident and assertive communication to establish positive personal interaction and exchange information

3.3 Select response and action designed to minimise risk, prevent escalation and to preserve the safety and security of all involved

4. Minimise the impact of critical incidents

4.1 Administer assistance as necessary

4.2 Ensure procedures used to protect clients and others from endangering themselves or others, are consistent with legal, ethical and organisation requirements, and safety considerations

4.3 Ensure responses and emergency action give priority to the protection of individuals from severe harm

4.4 Promptly provide accurate and clear reports to the appropriate authority

4.5 Providedebriefing and support to clients and colleagues immediately following a crisis incident

4.6 Manage prevention of repeat incidents by review of clients continued involvement with the organisation and refer to other services where appropriate

4.7 Review and modify policy and procedures for response to critical incidents


Qualifications and Skillsets

CHCFAM504C appears in the following qualifications:

  • CHC41308 - Certificate IV in Children's Contact Services Work
  • CHC51812 - Diploma of Family Intake and Support Work
  • BSB51312 - Diploma of Work Health and Safety
  • BSB51315 - Diploma of Work Health and Safety