Work with involuntary and mandated clients

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCFAM518B, 'Work with involuntary and mandated clients'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Work with involuntary and mandated clients' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Encourage clients to comply with legislative, statutory and/or court orders

1.1 Establish and confirm clients needs and expectations of the service and work role with regard specified mandated orders

1.2 Clarify information for the client about the required compliance in service interventions and supports.

1.3 Obtain feedback on the client's level of understanding of mandated requirements to comply.

1.4 Advise clients of processes and timelines when interpretation and/or advice may be required from others in complex matters

1.5 Explain organisation policies, procedures and any limitations for working with mandated clients

2. Implement strategies to assist the client with compliance

2.1 Tailor communication strategies to meet the clients needs and context

2.2 Consult with the client regularly to ensure that interactions and plans aid and maximise opportunities for compliance

2.3 Identify any further assistance that may require the facilitation of referral to other supports or services

3. Monitor compliance with legislative requirements and/or court orders

3.1 Monitor client compliance in accordance with organisation policy and procedures

3.2 Examine cause and effect and use negotiation strategies to encourage appropriate responsibility and accountability for non compliant behaviour

3.3 Record and manage non compliance issues and any related incidents as required in individual work contexts

3.4 Discuss concerns or repeat issues of client non compliance with supervisors or as part of case review process where this is part of routine work practices

4. Manage unacceptable behaviour related to mandated compliance

4.1 Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement

4.2 Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively

4.3 Use techniques according to organisations procedures to ensure personal safety and safety of clients/colleagues

4.4 Carryout intervention strategies according to an analysis of the situation and organisation policies and procedures


Qualifications and Skillsets

CHCFAM518B appears in the following qualifications:

  • CHC70208 - Vocational Graduate Certificate in Community Services Practice (Client assessment and case management)
  • CHC41308 - Certificate IV in Children's Contact Services Work
  • CHC80208 - Vocational Graduate Diploma of Relationship Counselling
  • CHC51108 - Diploma of Children's Contact Services Work
  • CHC51508 - Diploma of Youth Justice
  • CHC70108 - Vocational Graduate Certificate in Community Services Practice (Statutory child protection)
  • CHC51512 - Diploma of Youth Justice