Work effectively in home and community care

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCHC311B, 'Work effectively in home and community care'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work effectively in home and community care' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Operate respectfully within a home care environment

1.1 Identify role and responsibilities and clarify with supervisor

1.2 Follow organisation's procedures to assure client of bona fide identity before entering the house

1.3 Use appropriate inter-personal skills to establish a positive relationship with clients

1.4 Demonstrate respect for the work setting being the client's home and personal space and negotiate how to best implement the work plan to suit them within organisation procedures, for example in relation to managing animals

1.5 Regularly observe and monitor changes in client behaviour and environment and report concerns immediately in accordance with organisation policy and procedure

1.6 Complete and submit documentation relating to service delivery and travel in accordance with organisation policy and procedure

2. Work ethically

2.1 Locate and read relevant government and organisation procedures, policies, and awards, standards and legislation and clarify uncertainties with appropriate personnel

2.2 Refer any breach or non adherence to standard procedures to appropriate personnel

2.3 Maintain confidentiality of any client matter in accordance with organisation policy and procedure

2.4 Show respect for rights and responsibilities of client and others in work practices

2.5 Demonstrate current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken

2.6 Recognise individuals and cultural differences and make adjustments as necessary to assist achievement of work requirements

2.7 Demonstrate understanding and compliance with the principles of duty of care, legal responsibilities and organisation goals and objectives in all work undertaken

3. Demonstrate importance of safety, hygiene and infection control in a home care setting and community settings

3.1 Maintain personal hygiene, dress standard and work practices according to organisation's manual handling and infection control requirements

3.2 Wear personal protective equipment correctly according to organisation requirements

3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures

3.4 Observe any changes in the work environment, equipment or client behaviours and report or initiate action within own area of responsibility, to redress any potential workplace hazards

3.5 Remain aware of own personal safety at all times and if at any time a threat is perceived, contact supervisor as per organisation procedures

4. Address relevant work issues, requirements and guidelines

4.1 Comply with organisation policy and programs

4.2 Apply broad knowledge of policy and programs such as HACC, DVA and Government community care directions

4.3 Comply with duty of care implementation in home and community settings and worker roles

4.4 Identify and address specific duty of care issues including:

role of worker

roles of other staff e.g. nurses

role of assessment care management

4.5 Address cultural and religious issues when working in home and community settings

4.6 Acknowledge and address different attitudes towards cleaning, food and personal care such as:

cultural practices

religious requirements

attitudes to gender roles

motivation to retain independence and capacity

differences between client's family members

4.7 Follow organisation policies and procedures relating to:

travel, including safety of vehicles and driving behaviour

appropriate storage of equipment

maintaining client records

Qualifications and Skillsets

CHCHC311B appears in the following qualifications:

  • CHC40608 - Certificate IV in Leisure and Health
  • CHC30208 - Certificate III in Aged Care
  • CHC30308 - Certificate III in Home and Community Care
  • CHC30608 - Certificate III in Active Volunteering
  • HLT42507 - Certificate IV in Allied Health Assistance