Provide support to meet personal care needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCICS301A, 'Provide support to meet personal care needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide support to meet personal care needs' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Apply understanding of client's personal supportrequirements

1.1 Review personal care support plan with client to confirm support requirements to address personal care needs

1.2 Confirm personal support requirements within scope of knowledge, skills and/or job role and seek appropriate support/inputs for those outside scope

1.3 Consider the potential impact that provision of personal care support may have on the client and confirm with supervisor

1.4 Consider specific cultural needs of the client relevant to personal support

1.5 Consider risks associated with the provision of support and confirm with supervisor

1.6 Identify equipment, processes and aids for providing assistance and promoting independence

1.7 Identify aspects of processes and aids outside skills and knowledge and/or job role and seek appropriate support

2. Provide support within the context of maximum client participation

2.1 Confirm procedures with the client

2.2 Consider and confirm the client's level of participation in meeting their personal care needs

2.3 Confirm the client's preferences

2.4 Provide the client with information to assist them in meeting their own personal care needs

3. Address personal support requirements

3.1 Prepare and use necessary processes, equipment, aids and appliances in an appropriate and safe manner

3.2 Provide support or assistance according to the personal care plan and organisation policies, protocols and procedures

3.3 Provide support or assistance in the context of identified risks

3.4 Assist client, as required, with:


bed bathing


dressing, undressing and grooming

toileting and the use of continence aids

eating and drinking using appropriate feeding techniques

oral hygiene

mobility and transfer including in and out of vehicles and falls recovery techniques

3.5 Provide support or assistance with technical care activities according to the personal care plan and organisation policies, protocols and procedures

3.6 Clarify difficulties in providing support to meet client needs with client and a supervisor and address within organisation protocols

3.7 Maintain confidentiality, privacy and dignity of the client with organisation policy and protocols

3.8 Perform work to the standard required by the organisation

4. Recognise and report changes in client health and/or personal support requirements

4.1 Identify variations in personal care support requirements and report to supervisor

4.2 Work with person and supervisor to identify required changes to processes and aids

4.3 Identify variations and concerns about client's health

4.3 Report variations and concerns about client's health to the supervisor

5. Complete reporting and documentation

5.1 Comply with the organisation's reporting requirements, including reporting observations to supervisor

5.2 Complete documentation according to organisation policy and protocols

5.3 Maintain documentation in a manner consistent with reporting requirements

5.4 File documentation according to organisation policy and protocols

Qualifications and Skillsets

CHCICS301A appears in the following qualifications:

  • CHC30408 - Certificate III in Disability
  • CHC30208 - Certificate III in Aged Care
  • CHC30308 - Certificate III in Home and Community Care
  • PSP30604 - Certificate III in Government (School Support Services)
  • PSP30704 - Certificate III in School Support Services
  • HLT51707 - Diploma of Reflexology
  • HLT50307 - Diploma of Remedial Massage
  • HLT43407 - Certificate IV in Nursing (Enrolled/Division 2 nursing)
  • HLT42707 - Certificate IV in Aromatherapy

And the skillsets: