Support client self management

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCICS406A, 'Support client self management'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Support client self management' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Provide support in a client-focused manner

1.1 Support the client to develop processes and strategies that address the uniqueness of their psychological, biological, social and emotional context

1.2 Support the client to develop processes and strategies that address their capacity to access activities and services, within the context of client performance and possible capacity

1.3 Support the client to identify and acknowledge their interests, preferences and concerns

1.4 Support the client to access all information and options required to make informed choices and decisions

1.5 Support the client to determine positive and negative consequences, including risks and constraints, associated with different options and choices

1.6 Provide support in a manner that is in keeping with the client's individual needs and requirements

1.7 Provide support in a manner that is responsive to the individual circumstances and aspirations of the client and where necessary their carers and supporters

1.8 Where needed, work with supervisor to develop strategies to deal with client non-conformance

2. Provide strengths-based support

2.1 Support the client to identify and acknowledge their own strengths and self care capacity

2.2 Support the client to identify opportunities to mobilise their strengths

2.3 Support the client to develop and trial solutions for presenting concerns and needs

2.4 Support the client to monitor the application of solutions to presenting concerns and needs

2.5 Provide support or assistance in the context of identified risks and constraints

2.6 Provide support or assistance for clients to access and use support services and associated resources where required and within organisation policies, protocols and procedures

2.7 Identify difficulties in meeting the client's needs with the client and a supervisor and address in line with organisation protocols

2.8 Maintain confidentiality, privacy and dignity of the client in line with organisation policy and protocols

3. Support the client to develop and/or maintain networks

3.1 Provide relevant support or assistance for the client to identify meaningful networks

3.2 Provide relevant support or assistance for the client to develop strategies to develop and/or maintain meaningful networks

4. Support positive coping skills and behaviours within a person-centred framework

4.1 Assist the client to identify their existing coping skills and behaviours that maximise participation in own life situation

4.2 Support the client to identify need for appropriate coping skills and behaviours to maximise their ability to do required activities within their own life situation

4.3 Support the client to identify coping skills likely to cause harm to the client or others

4.4. Support client to identify impact of coping skills and behaviours on themselves and others

4.5 Provide information and support client to identify positive coping skills and behaviours

4.6 Support the client as required to make referrals to services to assist with the establishment and/or maintenance of positive coping skills and behaviours

4.7 Support the client to implement and/or maintain positive coping skills and behaviours

5. Support service and resource access

5.1 Work with client to identify needs that might benefit from referral to services and/or access to resources

5.2 Provide the client with information about how required services and/or resources can be accessed

5.3 Support the client to access required services and/or resources

5.4 Support the client to monitor service effectiveness and/or resource appropriateness

5.5 Support the client to access advocacy services where required to maintain integrity and efficacy of required services

Qualifications and Skillsets

CHCICS406A appears in the following qualifications:

  • CHC40408 - Certificate IV in Alcohol and Other Drugs Work
  • CHC40108 - Certificate IV in Aged Care
  • CHC40208 - Certificate IV in Home and Community Care
  • CHC52008 - Diploma of Community Services (Case management)
  • CHC40308 - Certificate IV in Disability
  • CHC41408 - Certificate IV in Child, Youth and Family Intervention (Residential and out of home care)
  • CHC41608 - Certificate IV in Child, Youth and Family Intervention (Family support)
  • CHC41808 - Certificate IV in Youth Work
  • CHC41508 - Certificate IV in Child, Youth and Family Intervention (Child protection)
  • CHC30408 - Certificate III in Disability
  • CHC51008 - Diploma of Children's Services (Outside school hours care)
  • CHC40508 - Certificate IV in Mental Health
  • CHC60208 - Advanced Diploma of Children's Services
  • CHC50908 - Diploma of Children's Services (Early childhood education and care)

And the skillsets: