Respond to client language, literacy and numeracy needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCLLN001, 'Respond to client language, literacy and numeracy needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Respond to client language, literacy and numeracy needs' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements define the essential outcomes

Performance criteria describe the performance required to demonstrate achievement of the element

1. Establish client’s LLN needs

1.1 Identify signs that the client may have LLN needs

1.2 Review the scope of LLN skill requirements needed to effectively access services

1.3 Identify gaps between the client’s LLN skills and those required to effectively access services

1.4 Determine the degree to which other issues may impact on the client

2. Determine strategies to address LLN needs

2.1 Collaborate with client to agree areas of LLN need and how to respond

2.2 Determine ways in which service delivery can take account of the client’s LLN needs

2.3 Prioritise areas for immediate or longer-term action based on scope of the client’s needs

3. Implement strategies to address LLN needs

3.1 Adjust service delivery approaches that respond to LLN need, including use of appropriate toolsand communication strategies

3.2 Provide the client with accurate and current information about LLN support services

3.3 Record agreed LLN needs and the strategies used, and report in line with the client and organisation requirements

3.4 Monitor the client and provide ongoing support and encouragement where appropriate