Lead the work team

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCMGT003, 'Lead the work team'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Lead the work team' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria



Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Contribute to and promote effective work practices

1.1 Develop and implement plans to meet the day to day activities of the work group

1.2 Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes

1.3 Identify planning problems, barriers and constraints and develop and implement strategies to address them

2. Develop and implement staffing processes

2.1 Maintain confidentiality in relation to staff processes in accordance with organisation policies and procedures

2.2 Identify staffing and resourcing needs and develop plans to address them

2.3 Participate in recruitment processes

2.4 Implement effective induction and ongoing support for new and existing staff

2.5 Provide instruction and additional support as required to promote quality worker and client outcomes

2.6 Encourage and facilitate staff access to training and development to enable the achievement of workplace outcomes and personal goals

2.7 Collaborate with other service providers as needed to meet service and referral needs

3. Maintain professional approach to leading work team

3.1 Reflect on own practice and pro-actively update knowledge and skills

3.2 Align own leadership practice with the values, ethical guidelines, policies and procedures of the organisation

3.3 Take reasonable steps to ensure that personal or social contact does not adversely affect ability to lead the team

4. Promote effective workplace relations

4.1 Implement collaborative processes and practices that promote cooperative work practices and maintain positive relationships with staff and management

4.2 Model and promote effective communication in the workplace, including open discussion and active listening

4.3 Identify potential and actual conflict situations and develop and implement appropriate strategies to prevent or address them

4.4 Throughout conflict resolution processes, ensure access to appropriate support, mediation and debriefing for parties within organisation guidelines

4.5 Resolve problems or issues which may disrupt work unit activities

5. Evaluate plans

5.1 Meet regularly with those involved to discuss and evaluate the effectiveness of plans and practices in meeting the goals and needs of the organisation

5.2 Identify areas for improvement

5.3 Revise plans and practices to ensure continued improvement

5.4 Document and report work outcomes in accordance with organisational procedures

6. Review individual performance

6.1 Implement and document performance management processes in accordance with role and organisation procedures

6.2 Work collaboratively with the individual to agree on performance improvement and development plans and document in accordance with organisation policies

6.3 Monitor and evaluate performance and provide feedback on a ongoing and regular basis

6.4 Identify poor performance and take necessary actions in accordance with role and organisation procedures

6.5 Monitor and coach individuals to improve performance

6.6 Identify and provide additional support or referral when required, in accordance with role and organisation procedures