Provide a range of services to people with mental health issues

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCMH504D, 'Provide a range of services to people with mental health issues'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide a range of services to people with mental health issues' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Assess the needs and issues of clients

1.1 Identify reasons for seeking help

1.2 Identify and document current needs

1.3 Identify client's abilities to address their own needs

1.4 Explain organisation policy and procedures in relation to records, confidentiality and privacy

1.5 Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities

1.6 Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention

1.7 Discuss possibilities and options for responding to client needs, determine preferred actions and prioritise

1.8 Promptly and supportively respond to clients in distress or crisis, in accordance with organisation policies and procedures

2. Establish goals of service provision with the client

2.1 Use appropriate communication and relationship building processes to identify service provision goals

2.2 Identify and prioritise issues to be addressed through services provision

2.3 Discuss possibilities and options for responding to client needs, determine preferred actions and prioritise

2.4 Assist client to evaluate and select strategies to achieve their goals

2.5 Document goals in relation to client needs in accordance with organisation procedures, as appropriate

2.6 Share goals, with client's consent, where appropriate

3. Provide services to meet client needs

3.1 Identify strategies to address impact of mental illness and/or psychiatric disability, incorporating the knowledge, skills and abilities of the person

3.2 Facilitate use of other appropriate strategies, services and resources

3.3 Negotiate short and long term strategies as appropriate

3.4 Provide services in manner that supports and encourages independence

3.5 Maintain records of service provision related to agreed goals and strategies, in accordance with organisation procedures and policy

3.6 Provide referrals as appropriate

4. Review progress with the client

4.1 Regularly discuss progress with the client

4.2 Negotiate revised goals and strategies

4.3 Negotiate exit from the service or program with the person and provide support in accordance with organisation policies and available resources

4.4 Discuss outcomes with client and appropriate persons inside or outside the organisation and document in accordance with organisation policies and procedures

4.5 Maintain confidentiality in accordance with agency/ organisation guidelines and relevant legislation

5. Use self protection strategies

5.1 Use conflict resolution and negotiation as appropriate

5.2 Take appropriate action to ensure safety of self and others

5.3 Acknowledge limits of own abilities and make referrals as appropriate in accordance with organisation policies and available resources

5.4 Seek emergency assistance as required

Qualifications and Skillsets

CHCMH504D appears in the following qualifications:

  • CHC50408 - Diploma of Community Services (Alcohol, other drugs and mental health)
  • CHC41908 - Certificate IV in Youth Justice
  • CHC50608 - Diploma of Community Services Work
  • CHC50208 - Diploma of Community Services (Alcohol and other drugs)
  • CHC60108 - Advanced Diploma of Disability Work
  • CHC51508 - Diploma of Youth Justice
  • HLT44007 - Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • HLT61307 - Advanced Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • HLT52207 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)