Support clients and groups to learn practical aspects of oral health care

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCOHC402A, 'Support clients and groups to learn practical aspects of oral health care'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Support clients and groups to learn practical aspects of oral health care' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Use appropriate oral health care resources to address the needs of the target audience

1.1 Access and provide oral health information as required to address planned outcomes

1.2 Prepare information so that it is relevant to the target audience and use a person-centred approach to identify and respond effectively to individual needs

1.3 Ensure flexible approach to delivery, using materials and methods that take into account social and cultural determinants of health, location, economic and physical circumstances, age, language, culture, capability and communication needs of the target audience

1.4 Respond to client enquiries or concerns by providing accurate information about oral health issues and risk factors related to oral health, including the importance of diet and nutrition

1.5 Address identified client issues where appropriate by providing information about the importance of regular oral checks, risk factors for oral disease, prevention of oral disease, consequences of oral disease and the need to follow up oral problems

2. Demonstrate and provide information and instruction on oral hygiene techniques and appropriate aids to meet planned outcomes

2.1 Ascertain requirements specific to client by questioning, observing and accessing available information

2.2 Provide accurate instruction in a variety of relevant oral hygiene techniques and demonstrate techniques addressing specific client requirements

2.3 Use standard precautions to address infection control requirements

2.4 Work with clients to ensure effective toothbrushing and soft tissue care with both manual and electric toothbrushes and other oral hygiene aids where relevant

2.5 Demonstrate and provide instruction on the care of partial and full dentures

2.6 Provide instruction on the use of fluoride toothpaste and the option of topical self-care products, advising clients to further discuss with their oral health care practitioner as appropriate

2.7 Provide support in a person-centred manner that engages the target audience, provides a basis for making informed decisions and encourages them to actively participate and ask questions

2.8 Provide opportunities for participants to demonstrate learned skills

2.9 Encourage clients to follow effective oral hygiene practices and make positive knowledge, attitude and behavioural changes

2.10 Maintain client confidentiality in line with organisation and legislative guidelines

3. Follow up and reinforce oral health information and instruction

3.1 Implement a review strategy to determine the effectiveness of the oral health information and instruction and whether planned outcomes were met

3.2 Implement changes to oral health information and instruction processes based on review outcomes

3.3 Regularly update and maintain records of oral health care programs delivered according to organisation policies and procedures

Qualifications and Skillsets

CHCOHC402A appears in the following qualifications:

  • CHC40408 - Certificate IV in Alcohol and Other Drugs Work
  • CHC40108 - Certificate IV in Aged Care
  • CHC50408 - Diploma of Community Services (Alcohol, other drugs and mental health)
  • CHC41308 - Certificate IV in Children's Contact Services Work
  • CHC40208 - Certificate IV in Home and Community Care
  • CHC52008 - Diploma of Community Services (Case management)
  • CHC41908 - Certificate IV in Youth Justice
  • CHC40308 - Certificate IV in Disability
  • CHC41408 - Certificate IV in Child, Youth and Family Intervention (Residential and out of home care)
  • CHC40608 - Certificate IV in Leisure and Health
  • CHC50508 - Diploma of Leisure and Health
  • CHC40808 - Certificate IV in Community Development
  • CHC41608 - Certificate IV in Child, Youth and Family Intervention (Family support)
  • CHC41808 - Certificate IV in Youth Work
  • CHC41208 - Certificate IV in Children's Services (Outside school hours care)
  • CHC30908 - Certificate III in Employment Services
  • CHC51208 - Diploma of Child, Youth and Family Intervention
  • CHC41708 - Certificate IV in Education Support
  • CHC40708 - Certificate IV in Community Services Work
  • CHC51408 - Diploma of Youth Work
  • CHC41508 - Certificate IV in Child, Youth and Family Intervention (Child protection)
  • CHC51608 - Diploma of Employment Services
  • CHC50608 - Diploma of Community Services Work
  • CHC42508 - Certificate IV in Community Services (Information, advice and referral)
  • CHC42008 - Certificate IV in Employment Services
  • CHC30408 - Certificate III in Disability
  • CHC51008 - Diploma of Children's Services (Outside school hours care)
  • CHC30808 - Certificate III in Education Support
  • CHC50208 - Diploma of Community Services (Alcohol and other drugs)
  • CHC40508 - Certificate IV in Mental Health
  • CHC51108 - Diploma of Children's Contact Services Work
  • CHC50708 - Diploma of Community Development
  • CHC51308 - Diploma of Education Support
  • CHC60208 - Advanced Diploma of Children's Services
  • CHC51508 - Diploma of Youth Justice
  • CHC50108 - Diploma of Disability
  • CHC50308 - Diploma of Community Services (Mental health)
  • CHC42108 - Certificate IV in Career Development
  • CHC30208 - Certificate III in Aged Care
  • CHC30308 - Certificate III in Home and Community Care
  • CHC50908 - Diploma of Children's Services (Early childhood education and care)
  • HLT51607 - Diploma of Nursing (Enrolled/Division 2 nursing)
  • HLT42407 - Certificate IV in Indigenous Environmental Health
  • HLT42307 - Certificate IV in Population Health
  • HLT44007 - Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • HLT51007 - Diploma of Population Health
  • HLT61307 - Advanced Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • HLT61107 - Advanced Diploma of Nursing (Enrolled/Division 2 nursing)
  • HLT51107 - Diploma of Indigenous Environmental Health
  • HLT43007 - Certificate IV in Dental Assisting
  • HLT33207 - Certificate III in Aboriginal and/or Torres Strait Islander Primary Health Care
  • HLT43407 - Certificate IV in Nursing (Enrolled/Division 2 nursing)
  • HLT52207 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • HLT42507 - Certificate IV in Allied Health Assistance

And the skillsets: