Manage workplace issues

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCORG607C, 'Manage workplace issues'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage workplace issues' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Manage staff planning and recruitment

1.1 Assess staffing requirements and implement recommendations in the context of available resources and organisation priorities

1.2 Develop job specifications and position responsibilities through appropriate consultation and agreement

1.3 Recruit staff as required using timely and appropriate processes and providing all relevant documentation as required by the organisation

2. Manage work allocation

2.1 Ensure work allocation optimises use of resources and existing competencies of staff

2.2 Clearly define, agree and communicate team and individual responsibilities and authority

2.3 Provide workers with appropriate access to, and supervision by, people best able to satisfy their agreed work and development needs

2.4 Where work allocations prove unrealistic or organisation demands change, make adjustments to minimise impact on resources and client service delivery

2.5 Put in place mechanisms to continually evaluate and improve work practices

3. Evaluate workgroup effectiveness

3.1 Provide constructive feedback in an appropriate way to maximise personal and organisation effectiveness and includes:

recognising performance and achievement and encouraging self assessment

keeping details of feedback sessions in line with organisation guidelines

encouraging individuals to take responsibility for their own decisions and actions

3.2 Ensure any staff counselling undertaken is within organisation guidelines and to address individual skill levels

3.3 Make referrals to counselling services as appropriate

3.4 Ensure all discussions with individuals to aim to encourage and assist them to take responsibility for their own decisions and actions

3.5 Undertake appropriate work to address areas of potential conflict in a timely way to minimise impact on workplace performance and relations

3.6 Implement appropriate mechanisms to ensure the workplace is safe and healthy and to minimise bias and discrimination

4. Implement disciplinary and grievance procedures

4.1 Ensure any disciplinary action taken meets organisation and legal requirements

4.2 Keep all records of such actions according to organisation policies and procedures

4.3 Implement appropriate grievance procedures

4.4 Seek advice from appropriate sources to address difficulties in implementing action or procedures, and provide feedback to contribute to evaluation processes

Qualifications and Skillsets

CHCORG607C appears in the following qualifications:

  • CHC50508 - Diploma of Leisure and Health
  • CHC52208 - Diploma of Community Services Coordination
  • CHC51908 - Diploma of Relationship Education
  • CHC51608 - Diploma of Employment Services
  • CHC80208 - Vocational Graduate Diploma of Relationship Counselling
  • CHC60308 - Advanced Diploma of Community Sector Management
  • CHC60108 - Advanced Diploma of Disability Work
  • CHC60208 - Advanced Diploma of Children's Services
  • CHC80108 - Vocational Graduate Diploma of Community Sector Management
  • HLT43507 - Certificate IV in Optical Dispensing
  • HLT43707 - Certificate IV in Optical Technology
  • HLT51007 - Diploma of Population Health
  • HLT51107 - Diploma of Indigenous Environmental Health