Promote and represent the service

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCPRP004, 'Promote and represent the service'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Promote and represent the service' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Promote the service to the community

1.1 Identify, access and analyse information that informs promotional activities

1.2 Identify and target community stakeholders and their particular interests

1.3 Provide accurate and positive information to the community about the service

1.4 Facilitate opportunities for the community to view and contribute to the service

1.5 Target communications to areas where the profile needs raising or clarifying

1.6 Prepare and use community information materials and resources

1.7 Develop information campaigns to address particular issues

1.8 Encourage staff to participate in appropriate forums

2. Represent the service

2.1 Clearly and accurately communicate the philosophy, purpose, policies and procedures of the service within scope of own role

2.2 Promote the organisation consistently to external bodies that affect service operations, role and funding

2.3 Identify and use opportunities for promotion constructively

2.4 Respond to, and follow up questions and concerns about the service

2.5 Represent the service’s need for resources to appropriate forums and organisations

2.6 Represent the perspective and experience of the service to relevant forums and organisations

3. Respond to negative publicity and perceptions

3.1 Seek advice from stakeholders and supporters in the community

3.2 Nominate a spokesperson to represent the service

3.3 Ensure communications used do not exacerbate existing negative perceptions

3.4 Review organisation policies in light of issues raised

3.5 Analyse negative publicity and perceptions about the service and develop and implement a strategy to deal with these issues