Act as a resource to workers

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCSD512C, 'Act as a resource to workers'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Act as a resource to workers' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Communicate about the child

1.1 Gather information appropriately about the child's needs, interests and abilities

1.2 Limit information conveyed to what is required for the worker to provide relevant care

1.3 Answer questions or refer to relevant person

1.4 Discuss issues about the child's care and reach appropriate decision

1.5 Convey information clearly

1.6 Clearly communicate major issues/requirements related to the child's care

1.7 Maintain confidentiality appropriately and according to procedures agreed to with parent/s

1.8 Ensure communications occur at a time and place that the child does not overhear

2. Communicate about the child's family circumstances

2.1 Provide relevant information about the family's circumstances to enable appropriate care to be provided

2.2 Provide relevant information on cultural and child rearing practices to enable appropriate care to be provided

2.3 Discuss any concerns of the worker with them and decide a course of action

2.4 Discuss issues of confidentiality about family information are and decide procedures

3. Promote appropriate care practices

3.1 Ensure suggestions provided are achievable

3.2 Provide information about care practices so as to extend the worker's ideas

3.3 Demonstrate relevant care practices

3.4 Explain care practices and discuss with workers

3.5 Contrast appropriate and inappropriate care practices

3.6 Suggest relevant equipment and resources

4. Promote understanding of the child and family circumstances

4.1 Explain reasons for a child's behaviour

4.2 Explain child's viewpoint in order to develop the worker's empathy

4.3 Outline and discuss theoretical perspective's that are relevant to the situation

5. Follow up issues

5.1 Gather additional information and convey to the worker when necessary

5.2 Convey worker's concerns, issues and viewpoints to the relevant person/body

5.3 Communicate issues that require development of policy or training to relevant person/s

5.4 Follow up issues that require referral to other services with all those involved

6. Provide support to workers

6.1 Develop confidence of workers

6.2 Listen to workers' concerns and reactions about caring for children and working with families

6.3 Acknowledge workers' skills when demonstrated and give positive feedback

6.4 Respond to workers feelings with empathic communication

6.5 Select an appropriate time and place according to the issue

7. Communicate with workers in ways that are relevant to them

7.1 Use style of communication acceptable to the person

7.2 Target suggestions and information to worker's priorities and concerns

7.3 Explain and interpret information received from other sources to develop understanding of it

Qualifications and Skillsets

CHCSD512C appears in the following qualifications:

  • CHC52208 - Diploma of Community Services Coordination
  • HLT61307 - Advanced Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)