Resolve business disputes

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPCCBC4024A, 'Resolve business disputes'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Resolve business disputes' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Develop and implement dispute resolution procedures.

1.1. Established business dispute resolution procedures are reviewed and implemented as appropriate.

1.2. Business dispute resolution procedures are developed where required and documented, and agreement to procedures is secured from all parties.

1.3. Recording procedures are established and provision for record keeping is made.

1.4. External arbitrators or conciliators are identified for consultation when disputes cannot be resolved internally.

2. Conduct an initial investigation into business disputes and possible resolution strategies.

2.1. Nature and cause of business disputes are identified and documented.

2.2. Parties to dispute are identified and approached individually, and the issues are clarified and documented.

2.3. Solutions based on an examination of the information collected and with reference to contractual arrangements are suggested.

3. Identify opportunities for dispute resolution.

3.1. Efforts are made to bring the disputing parties together.

3.2. Where necessary, external arbiters or conciliators are consulted.

3.3. Relevant statutory laws are identified, applied and followed.

3.4. Disputes are resolved in accordance with common law.


Qualifications and Skillsets

CPCCBC4024A appears in the following qualifications:

  • CPC40308 - Certificate IV in Building and Construction (Estimating)
  • CPC40708 - Certificate IV in Building and Construction (Trade Contracting)
  • CPC40808 - Certificate IV in Swimming Pool and Spa Building
  • CPC40408 - Certificate IV in Building and Construction (Sales)
  • CPC40208 - Certificate IV in Building and Construction (Contract Administration)
  • CPC40508 - Certificate IV in Building and Construction (Site Management)
  • CPC50210 - Diploma of Building and Construction (Building)
  • CPC40611 - Certificate IV in Building and Construction (Specialist Trades)
  • CPC40110 - Certificate IV in Building and Construction (Building)
  • CPC40911 - Certificate IV in Plumbing and Services
  • FPI40310 - Certificate IV in Timber Truss and Frame Manufacture
  • FPI40410 - Certificate IV in Timber Truss and Frame Design

And the skillsets: