Manage the quality of projects and processes

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPCMCM7002A, 'Manage the quality of projects and processes'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage the quality of projects and processes' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Establish the parameters for the delivery of a quality project or process.

1.1. Concepts, principles and tools of quality management and continuous improvement are researched and analysed.

1.2. Extensive research is undertaken to determine the current and future service requirements of customers.

1.3. Recommended or anticipated changes to services and processes are communicated to senior management for review.

2. Establish and implement performance measurement strategies.

2.1. Financial and non-financial performance measures and evaluation criteria for the specific project or service delivery are established and agreed upon by relevant stakeholders and communicated to relevant staff and service providers.

2.2. Appropriate financial and non-financial benchmarks are determined and agreed to by relevant stakeholders.

2.3. Project and services are monitored to ensure they meet identified needs and service expectations.

2.4. Feedback from customers is communicated to relevant areas within the organisation and incorporated into performance reviews.

2.5. Trends in customer/stakeholder satisfaction and service usage are monitored to identify opportunities for improvements to services or processes.

2.6. Issues of responsiveness and accessibility are reviewed and reported.

3. Facilitate accountability for project and service outcomes.

3.1. Project management systems, reporting mechanisms and processes are established and communicated to staff and service providers.

3.2. The results of service reviews against desired targets are reported according to standard organisational procedures.

3.3. Tenders and contracted works are regularly monitored and adverse variations in established performance targets are immediately addressed.

3.4. Quality and efficiency of operational processes are measured and documented.

3.5. Service shortfalls are analysed and resolved in line with company policies and procedures, including customer service standards.

4. Develop and implement change management processes.

4.1. The need for change in organisational processes and work culture to support project or service delivery is identified.

4.2. A change process to address the need is identified or developed, and implemented.

4.3. Changes to operational processes, projects or services delivered are recommended and communicated to appropriate personnel with supporting information.

4.4. Staff members are adequately informed of improvement plans, their goals and changes to operational procedures.

4.5. Appropriate methods are employed to gain commitment for change.

4.6. Improvement projects are implemented within agreed timelines and coordinated effectively.

4.7. The effectiveness and benefits of implemented changes are monitored and reported.

4.8. Outcomes of improvements are reviewed and used for further learning and continuous improvement by being shared across the company.

Qualifications and Skillsets

CPCMCM7002A appears in the following qualifications:

  • CPC70109 - Vocational Graduate Certificate in Fire Systems Design Management