Carry out interactive workplace communication

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPCPCM2002A, 'Carry out interactive workplace communication'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Carry out interactive workplace communication' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Apply oral communication.

1.1. Oral instructions are received, clarified and confirmed.

1.2. Oral communication with others is clear, accurate and in a language suitable to the workplace.

1.3. Oral communication uses accepted industry terminology.

1.4. Oral communication using telephone or radio follows industry convention.

1.5. All oral communication is confirmed and acknowledged.

2. Apply visual communication.

2.1. Visual communication used follows accepted industry practice or social convention.

2.2. Attention of the communicating parties is obtained, confirmed and acknowledged.

2.3. Intention of the visual communication is clarified and confirmed at each step.

2.4. Visual communication that is unclear or ambiguous is questioned or visually cancelled.

2.5. Instances of unclear visual communication are followed up to avoid repeated problems.

3. Apply written communication and signage.

3.1. Written communication is accessed.

3.2. Instructions for job or daily activities are accessed and clarified.

3.3. Regulatory authorities' and workplace documentation required to record and report work to be undertaken is completed in accordance with workplace procedures for quality, time and detail.

3.4. Technical instructions relating to job process, criteria and equipment operations are accessed, interpreted and applied.

3.5. Regulatory and work signage is identified, clarified and responded to correctly.

3.6. Written detail is provided to maintain the individual's personal records.

3.7. Information bulletins, circulars or equivalent that impact on the individual are accessed and interpreted.

Qualifications and Skillsets

CPCPCM2002A appears in the following qualifications:

  • CPC20711 - Certificate II in Drainage
  • CPC20911 - Certificate II in Urban Irrigation
  • CPC32411 - Certificate III in Plumbing
  • CPC20811 - Certificate II in Metal Roofing and Cladding
  • CPC32511 - Certificate III in Plumbing (Mechanical Services)
  • CPC32811 - Certificate III in Fire Protection
  • CPC32711 - Certificate III in Gas Fitting
  • CPC32611 - Certificate III in Roof Plumbing