Communicate effectively as an access consultant

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPACC4004, 'Communicate effectively as an access consultant'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate effectively as an access consultant' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.


Communicate effectively with clients and other stakeholders.


Client and stakeholder information requirements are identified and assessed in a professional manner according to organisational requirements.


Required information is accessed from appropriate sources and reviewed for compliance requirements according to legislation, codes and standards.


Information is provided to clients and other stakeholders according to legislative and organisational requirements.


Reports are prepared for clients and other stakeholders according to organisational requirements and within required timeframes.


Meetings are arranged with clients and other stakeholders to facilitate the provision and/or exchange of information and advice.


Communicate effectively to support work outcomes.


Requests for information from clients, colleagues and other stakeholders are responded to in a prompt and positive manner and according to organisational requirements.


Conflict between clients and other stakeholders is resolved by negotiation according to organisational requirements.


Maintain workplace records and documentation.


Reports, client records, and other workplace documentation are prepared and completed within required timeframes according to client and organisational requirements.


Advice and information that comply with applicable standards, codes and legislative requirements are included in reports, client records, and other workplace documentation.


Reports, client records and other workplace documentation are recorded, retained and stored according to legislative and organisational requirements.