Provide access advice on service provision

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPACC4021, 'Provide access advice on service provision'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide access advice on service provision' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.


Respond to client inquiry regarding access advice on service provision.


Client requesting access advice is identified and their authority to act is established according to organisational requirements.


Client requirements are discussed, clarified and confirmed according to organisational requirements.


Own competence and organisational capability to respond to client needs are determined and assessed.


Client brief providing required level of detail and authority to proceed are negotiated with client and documented according to organisational requirements.


Contractual arrangements for advice are negotiated, confirmed, documented and stored according to client, organisational and legislative requirements.


Prepare to provide access advice.


Documentation relevant to project is identified and copies are obtained.


Access arrangements are negotiated and contact person is identified according to client and organisational requirements.


Research project context.


Information on client’s business is accessed and analysed according to organisational requirements.


Clientcustomer profile data is accessed and analysed.


Identify legislation applicable to project.


Commonwealth, state and territory legislation is reviewed to determine relevance to services provided by client’s organisation.


Sections of legislation relevant to service delivery of client’s organisation are identified and documented.


Advice is sought where required to assist in identifying and analysing unknown elements identified during research process.


Provide advice to client on service provision.


Advice is provided to client on their rights and obligations under legislation, regulations and standards relevant to disability access in service provision according to organisational requirements.


Training programs to address access compliance requirements for service delivery are suggested according to organisational requirements.


Prepare access report on service provision.


Report format, style and structure are established according to industry standards, and client and organisational requirements.


Report content is prepared according to client instructions, contractual arrangements, organisational requirements, and access service provision requirements of applicable legislation, regulations and standards.


Report is reviewed with required persons according to organisational requirements, and feedback is integrated.


Finalise access report on service provision.


Report content is checked for accuracy and suitability according to organisational requirements.


Report and associated documentation are finalised and distributed to client in a professional manner and according to organisational requirements and contractual arrangements.


Copy of report and associated documentation is recorded and retained according to organisational and legislative requirements.