Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPACC5018A, 'Provide expert access advice to a complainant or respondent'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Provide expert access advice to a complainant or respondent' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1Identify client needs. | 1.1 The legal identity of the client and other parties is confirmed in accordance with legislative and organisational requirements. 1.2 The parties' legal capacity to respond is determined in accordance with legislative and organisational requirements. 1.3 Authority to proceed is negotiated with the client and documented in accordance with legislative and organisational requirements. 1.4 A client brief providing the required level of detail is requested and obtained in accordance with legislative and organisational requirements. | ||
2Review the legislation. | 2.1 The specific legislation applicable to the circumstances of the case is determined. 2.2 The appropriate procedures, processes and protocols are determined in accordance with relevant legislation. | ||
3Establish the existence of relevant documentation. | 3.1 All available documentation relevant to the specific case is identified, sourced and accessed in accordance with legislative and organisational requirements. 3.2 Additional information requirements or missing documents are identified and listed and strategies for obtaining this information are developed in accordance with legislative and organisational requirements. 3.3 A staged process for exchanging and collating the required documentation is negotiated and agreed between the parties. | ||
4Provide advice to client. | 4.1 The extent of own competencies in relation to the case are recognised and examined in accordance with industry codes of practice and ethics. 4.2 Situations requiring specialist advice are identified and assistance is sought in accordance with legislative and organisational requirements. 4.3 Advice is provided to client using effective interpersonal skills and communication techniques and in accordance with legislative and organisational requirements. | ||
5Complete and distribute the client report. | 5.1 All case documentation is reviewed in accordance with legislative and organisational requirements. 5.2 The report for client is finalised in accordance with contractual arrangements, and legislative and organisational requirements. 5.3 The report is published and distributed to relevant parties in accordance with client, legislative and organisational requirements. 5.4 A copy of the report and associated documentation are recorded and retained for future reference in accordance with legislative and organisational requirements. | ||