Support leadership in the workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPCLO3039A, 'Support leadership in the workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Support leadership in the workplace' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

1

Contribute to team effectiveness.

1.1

Contributions are made to development of team plans, roles and responsibilities according to company requirements.

1.2

Skills and knowledge of team members are identified and used to enhance team performance according to company requirements.

1.3

Interpersonal skills and communication techniques are used according to company requirements to facilitate open communication within team, ensure understanding, and encourage accurate exchange of information.

1.4

Company policies and procedures, and legislative, environmental and occupational health and safety (OHS) requirements are conveyed to team members according to company requirements.

2

Provide leadership within the team.

2.1

Assistance is provided to team members to achieve team and organisational goals and objectives according to company requirements.

2.2

Individuals and work team are encouraged to participate in relevant developmental opportunities according to company requirements.

2.3

Coaching and mentoring are provided to team members to achieve team and organisational goals according to company requirements.

2.4

Conflict situations in work team are identified and conflict-resolution strategies applied, according to company requirements.

2.5

Causes of work restrictions affecting completion of work order are identified and improvements in work practices are suggested according to company requirements.


Qualifications and Skillsets

CPPCLO3039A appears in the following qualifications:

  • CPP31011 - Certificate III in Cleaning Operations