Prepare rooms for guests and residents

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPCLO3044, 'Prepare rooms for guests and residents'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Prepare rooms for guests and residents' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.


Plan and prepare to service guest room.


Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.


Cleaning methods are selected according to job requirements.


Equipment required for room cleaning is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work.


Required cleaning chemicals are selected, prepared and loaded safely on to cleaning trolley.


Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and health and safety and company requirements.


Pre-existing damage to room and contents is identified and reported according to company requirements.


Signs and barricades are selected and installed according to health and safety, and company requirements.


Inspect rooms.


Rooms are accessed in the correct order and with minimum disruption to guests or residents.


Guest or resident items left in vacated rooms are collected and stored according to company requirements.


Pests are identified promptly and action is taken to eliminate them according to safety and company procedures.


Unusual and suspect items or occurrences are reported promptly according to company procedures.


Clean and service rooms.


Linen is removed from beds, checked for stains and damage, and transferred for cleaning.


Clean bed linen is fitted according to job requirements.


Furniture, fixtures and fittings are cleaned according to client requirements.


Room supplies for each room are checked and replenished or replaced according to client requirements.


Signs and barricades are removed according to health and safety, and company requirements.


Clean and safety check equipment, and store equipment and chemicals.


Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements.


Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety, and company requirements.