Communicate and market sustainable solutions

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPCMN4011A, 'Communicate and market sustainable solutions'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Communicate and market sustainable solutions' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Develop understanding of sustainable solutions.

1.1 Purpose, benefits and practices of sustainable living are identified and considered.

1.2 Current products and services are reviewed and analysed to identify their benefits and ability to provide customers with sustainable solutions.

1.3 Customer expectations, needs and wants for sustainable solutions are explored and matched to the characteristics of the business's products and services.

1.4 Costs associated with implementing sustainable solutions, including 'pay back' time, are identified and used to inform customer communications.

2. Plan customer communications.

2.1 Marketing strategies, including positioning the company as a 'green' business, are reviewed and interpreted to inform customer communications.

2.2 Existing business communication approaches, targeted to the customer audience and other suppliers of products and services, are analysed for effectiveness and efficiency in communicating messages of sustainability.

2.3 Consultations and research are undertaken to identify key communication messages to engage customers and consistently convey the purpose and benefits of sustainability and the attributes of sustainable products and services.

2.4 Range of potential communication channels is identified and assessed.

2.5 Strategies to match the use of communication channels with the needs and wants of the target audience are analysed and prioritised.

3. Communicate with customers.

3.1 Communication with customers is conducted in a professional manner according to standard organisational policies and procedures.

3.2 Verbal and non-verbal communication is used to develop rapport with customers during communications and service delivery.

3.3 Customer needs and reasonable requests for information are met in a timely manner and according to standard organisational policies and procedures.

3.4 Language is used clearly and precisely to communicate complex information related to the attributes and benefits of sustainable solutions.

3.5 Possible problems are identified and action is taken to minimise the effect on customer satisfaction or understanding.

3.6 Opportunities to deliver additional levels of service beyond customer's immediate request are identified and acted upon.

4. Model sustainable approaches within the business.

4.1 Current organisational policies and practices are assessed to identify their contribution to a sustainable workplace.

4.2 Marketing materials that reflect business commitment to sustainability are used according to standard operating policies and procedures.

4.3 Contribution is made to the monitoring and enhancement of sustainable practices within the business.

4.4 Contribution is made to the review and development of the marketing and communications strategies of the business.


Qualifications and Skillsets

CPPCMN4011A appears in the following qualifications:

  • CPP40611 - Certificate IV in Property Services (Operations)