Operate a sustainable business

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPCMN4013A, 'Operate a sustainable business'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Operate a sustainable business' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Seek sustainable business opportunities.

1.1 Trends in consumer expectations and business environment regarding sustainability are researched and analysed.

1.2 Developments in sustainable products and services offered within the market are researched and analysed, and their suitability assessed.

1.3 Competitors' sustainable offerings and market position are identified and reviewed.

1.4 Existing and new customers are consulted to explore sustainable business opportunities.

2. Communicate performance requirements and monitor sustainable product and service provision.

2.1 Performance indicators to manage the delivery of products or services are identified and implemented.

2.2 Required sustainable business outcomes are documented and reports on progress against performance indicators are communicated.

2.3 Opportunities to gain certification or participate in external benchmarking activities to validate sustainable products, services and practices are identified and responded to in line with operational procedures and authorisation.

2.4 Compliance with relevant legislative standards and codes is monitored and reported according to requirements.

2.5 Successful sustainable business strategies and practices are promoted and, where possible, compliance is recognised.

3. Promote a workplace culture that supports sustainable products, services and practices.

3.1 Policies and procedures are developed and communicated to establish understanding of and commitment to economic social and environmental sustainability.

3.2 Coaching and mentoring strategies are used to build the skills and knowledge of contractors and team members with regard to sustainable products, services and practices.

3.3 Reward and recognition processes are developed to ensure staff commitment to implementing and applying sustainability solutions.

4. Monitor and manage customer satisfaction with sustainability policies, practices, products and services.

4.1 Mechanisms to monitor client satisfaction are designed and used.

4.2 Effective and timely feedback is provided to staff, contractors and suppliers regarding the efficiency and effectiveness of their service provision.

4.3 Strategies tocommunicate and market the benefits of sustainable strategies are planned and implemented.


Qualifications and Skillsets

CPPCMN4013A appears in the following qualifications:

  • CPP40611 - Certificate IV in Property Services (Operations)