Identify legal and ethical requirements of property management to complete agency work

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPDSM4007A, 'Identify legal and ethical requirements of property management to complete agency work'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Identify legal and ethical requirements of property management to complete agency work' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1Apply knowledge of property management.

1.1 Purpose of property management and relationship with asset management are identified in line with agency practice.

1.2 Roles and responsibilities of government agencies regulating the lease and management of property are identified in relation to agency practice.

1.3 Legislation regulating the lease and management of properties is identified in the context of agency practice.

1.4 Types of tenancies are identified in line with legislation.

1.5 Principles of property management are identified in the context of legislative requirements and agency practice.

1.6 Ethical and conduct standards and key principles of consumer protection, equal employment opportunity and privacy legislation in relation to property management are identified in the context of legislative requirements and agency practice.

2Develop knowledge of property management process.

2.1 Need for demonstrating effective communication strategies in establishing rapport with clients, determining client needs, providing accurate advice, addressing client concerns and dealing with conflict is identified in line with agency practice.

2.2 Listing opportunities are identified and assessed in the context of legislative requirements and agency practice.

2.3 Authority documents and other agency documents for property management are identified in line with legislative requirements and agency practice.

2.4 Strategies for marketing property are identified and assessed in the context of legislative requirements and agency practice.

2.5 Property leasing process is identified in the context of legislative requirements and agency practice.

2.6 Statutory and agency leasing documents are identified, completed and stored in line with legislative requirements and agency practice.

2.7 Procedures for managing leased properties are identified and assessed in line with legislative requirements and agency practice.

2.8 Procedures for terminating leases and vacating leasedproperties are identified in line with legislative requirements and agency practice.

2.9 Statutory and agency documents to terminate a tenancy are identified, completed and stored in line with legislative requirements and agency practice.

3Handle moneys.

3.1 Processes for receiving, recording, lodging and releasing bonds or security deposits are identified in line with legislative requirements and agency practice.

3.2 Processes for receiving, recording, processing and disbursing trust monies are identified in line with legislative requirements and agency practice.

3.3 Processes for preparing and forwarding financial statements to landlord are identified in the context of legislative requirements and agency practice.

4Identify roles and responsibilities of agency personnel in property management.

4.1 Roles and responsibilities of agents in leasing and managing property are identified in line with legislative requirements and agency practice.

4.2 Agent commission and management fees are identified and calculated in compliance with legislative requirements and agency practice.

4.3 Strategies for resolving disputes between landlord and tenant are identified and evaluated in line with legislative requirements and agency practice.

4.4 Effective communication strategies for managing conflicts involving clients are identified and evaluated in line with legislative requirements and agency practice.

5Use key register.

5.1 Key register system is accessed and maintained in line with agency practice.

5.2 Security of register and keys is maintained in line with agency practice.


Qualifications and Skillsets

CPPDSM4007A appears in the following qualifications:

  • CPP40307 - Certificate IV in Property Services (Real Estate)
  • CPP40407 - Certificate IV in Property Services (Stock and Station Agency)
  • CPP50307 - Diploma of Property Services (Agency Management)
  • CPP30211 - Certificate III in Property Services (Agency)