Minimise agency and consumer risk

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPDSM4015B, 'Minimise agency and consumer risk'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Minimise agency and consumer risk' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1Identify potential risks to agency and clients.

1.1 Sources of information and tools for identification of actual and potential risks are accessed.

1.2 Actual and potential risks to agency, clients and other stakeholders are identified.

1.3 Agency representations and information provided by clients are confirmed and assessed in line with agency practice.

1.4 Identified risks are documented according to agency and legislative requirements.

2Analyse causes and potential impact of risks on agency, clients and other stakeholders.

2.1 Causes of risks are analysed in line with agency practice.

2.2 Potential impact of risks on agency, clients and other stakeholders is determined.

2.3 Consequences, likelihood and severity of risks are assessed.

2.4 Risk categorisation is undertaken and risk priorities are set.

2.5 Risk analysis processes and outcomes are documented.

3Implement agency procedures and systems to minimise risk.

3.1 Options for minimising risks, including legislative measures, are determined and assessed for strengths and weaknesses.

3.2 Risks are continuously monitored in line with agency practice.

3.3 Agency procedures and systems for controlling risks, including handling complaints, are identified and implemented, as required.

3.4 Control measures are chosen and implemented as required.

3.5 Risk treatment plans are implemented as required.

4Implement agency procedures and systems to minimise consumer risk.

4.1 Risks to consumers engaged in business dealings with the agency are identified and assessed in line with legislative requirements and agency practice.

4.2 Consumer risks are continually monitored in line with agency practice.

4.3 Agency procedures and systems for minimising consumer risk are identified and implemented as required.

4.4 Personal skills in identifying and assessing consumer risk are reviewed, and where appropriate, strategies are implemented for improving this aspect of professional practice.

Qualifications and Skillsets

CPPDSM4015B appears in the following qualifications:

  • CPP40307 - Certificate IV in Property Services (Real Estate)
  • CPP40507 - Certificate IV in Property Services (Business Broking)
  • CPP40407 - Certificate IV in Property Services (Stock and Station Agency)
  • CPP50307 - Diploma of Property Services (Agency Management)
  • CPP50409 - Diploma of Property Services (Business Broking)