Manage tenancy disputes

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPDSM4046A, 'Manage tenancy disputes'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage tenancy disputes' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1Assess tenancy dispute.

1.1 Tenancy dispute is identified and responses are evaluated in line with agency practice and legislative requirements.

1.2 Causes of tenancy dispute are accurately recognised and appropriate responses are identified to prevent escalation in line with agency procedures.

1.3 Rights of tenants and landlords in regard to dispute are identified in line with legislative requirements, ethical standards and agency practice.

1.4 Effective interpersonal communication skills are used to elicit and interpret verbal and non-verbal information from landlords and tenants.

1.5 Effective communication techniques are used to ensure an accurate exchange of information with landlords and or tenants.

1.6 Situations requiring specialist advice are identified and assistance is sought as required in line with agency practice.

2Resolve tenancy disputes.

2.1 Tenancy dispute is negotiated and resolved constructively in line with agency procedures.

2.2 Negotiation techniques are used to maintain positive interaction, and divert and minimise aggressive behaviour.

2.3 Communication with others is conducted in a courteous manner that reflects sensitivity to individual, social and cultural differences in line with agency practice.

2.4 Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified in line with agency practice.

2.5 Factors that might affect the safety or security of clients and colleagues are identified and appropriate responses or contingency measures are formulated and implemented.

2.6 Legal dispute resolution strategies are assessed and implemented if dispute is unable to be resolved.

3Evaluate response to tenancy dispute.

3.1 Effectiveness of response to tenancy dispute is evaluated and reviewed in line with legislative requirements and agency practice.

3.2 Response evaluation findings are organised in a format suitable for analysis in line with organisational requirements.

3.3 Incident observations are provided in an accurate, concise and constructive manner when reviewing and debriefing situations.

3.4 Business equipment and technology are used to prepare records and reports in line with applicable OHS, legislative and agency requirements.

3.5 Information is securely maintained with due regard to confidentiality, legislative requirements and agency practice.

Qualifications and Skillsets

CPPDSM4046A appears in the following qualifications:

  • CPP40307 - Certificate IV in Property Services (Real Estate)