Implement maintenance program for managed properties

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPDSM4049, 'Implement maintenance program for managed properties'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Implement maintenance program for managed properties' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.


Determine property maintenance requirements.


Property reports, maintenance specifications, feedback from tenants, owner instructions and other relevant documentation are obtained and analysed to establish propertymaintenance requirements.


Industry benchmarks are reviewed to determine maintenance intervals and other requirements.


Work health and safety (WHS) and other legislative requirements are interpreted and incorporated into maintenance requirements.


Develop property maintenance program.


Property maintenance program is established in line with owner instructions, legislative requirements, and agency practice.


Reliable and efficient maintenance methods are identified in line with agency practice.


Maintenance costs are established.


Contract specifications for maintenance services are developed and incorporated into tender documents, where appropriate.


Safety and security requirements are incorporated into maintenance program.


Criteria for selecting tradespeople and other service providers to provide repair and maintenance services are established.


Register of tradespeople and other service providers is compiled and maintained.


Property maintenance schedule is established.


Systems for recording and implementing property maintenance requirements and reporting to owners are established.


Aspects of maintenance program requiring specialist advice are identified and assistance is sought as required.


Establish key register.


Key register system is established, administered and maintained.


Security of register and keys is maintained.


Implement property maintenance program.


Property maintenance program, including agency fees, is presented to owners for discussion and approval.


Property maintenance program is implemented in line with owner instructions, legislative requirements, and agency practice.


Regular reports on property are provided to owners.


Agency fees for property maintenance services are recorded and billed to owner.


Monitor security of managed properties.


Security risks associated with managed properties are identified and documented.


Causes and potential impact of security risks on agency, clients and other stakeholders are determined.


Property security measures are established in line with terms of the property management agreement, owner instructions, legislative requirements and agency practice.


Review property maintenance program.


Property maintenance program is reviewed in consultation with client.


Outcomes of review are prepared in required format, style and structure and presented to owners within agreed timeframes.


Recommendations for improving property maintenance program are presented to owners and other relevant people in line with agency practice.


Documentation on property maintenance is produced and maintained using business equipment and technology.