Monitor service requirements in the property industry

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPDSM4058A, 'Monitor service requirements in the property industry'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Monitor service requirements in the property industry' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1Determine tenant requirements.

1.1 Professional rapport is established with tenant contacts to encourage accurate and relevant exchange of information.

1.2 Communication protocols and points of contact for tenancy liaison services are clearly communicated to tenants.

1.3 Tenant service requests are handled in a professional manner and prioritised according to organisational and legislative requirements.

1.4 Tenant service requests are documented detailing time, location and nature of service according to organisational requirements.

2Review service requests.

2.1 Service requests and timeframes are confirmed with relevant people according to organisational requirements.

2.2 Services are reviewed to ensure compliance with contract specifications and allocated budget according to organisational requirements.

2.3 Situations are analysed to determine risk factors and referred to emergency services as required according to organisational risk management procedures.

2.4 Service entries are checked and feedback is sought from relevant people regularly to monitor tenant satisfaction.

3Prepare progress reports.

3.1 Draft progress report is prepared detailing tenancy liaison service requirements, costs and outcomes.

3.2 Meetings held with tenants allow non-conformance and quality issues to be discussed in an open and participative environment.

3.3 Records of tenant meetings, including suggestions for improvement to tenancy services and action plans, are incorporated into draft progress report.

3.4 Draft report is distributed to relevant people and feedback sought regarding improvements to quality of tenancy liaison services.

3.5 Identified non-conformances that may impact on resource allocations are highlighted in progress report and referred to relevant people for future action.

Qualifications and Skillsets

CPPDSM4058A appears in the following qualifications:

  • CPP40307 - Certificate IV in Property Services (Real Estate)
  • CPP40611 - Certificate IV in Property Services (Operations)