Promote process improvement in the property industry

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPDSM4071A, 'Promote process improvement in the property industry'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Promote process improvement in the property industry' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1Identify opportunities for improvement.

1.1 Work practices and procedures are analysed to determine opportunities for improvement according to organisational requirements.

1.2 Business equipment and technology are used to gather and organise information in a format suitable for analysis.

1.3 Consultative processes are used to actively encourage feedback from colleagues and clients in order to identify opportunities for improvement.

1.4 Opportunities for improvement are assessed against organisational business goals and objectives.

2Determine change requirements.

2.1 Purpose of change, objectives and time lines are negotiated and agreed in consultation with relevant people.

2.2 Risk factors likely to affect change are analysed to identify potential constraints.

2.3 Improvement plan is developed that details a range of suitable activities that accurately reflect change requirements.

2.4 Roles, responsibilities and accountabilities for the change process are established according to improvement plan.

2.5 Communication channels are used to promote objectives of change clearly to relevant people, according to organisational requirements.

3Implement and monitor change processes.

3.1 Leadership stylesand methods are used to provide clear direction and support to individuals and teams throughout change process.

3.2 Future support services required for change processes are identified and delivery is planned in consultation with relevant people.

3.3 Suitable organisational systems and technology are used to monitor change processes systematically to ensure consistency with improvement plan.

3.4 Feedback on change processes is obtained and analysed according to organisational procedures.

3.5 Evidence and information on impact of change are documented and distributed to relevant people according to organisational requirements.

Qualifications and Skillsets

CPPDSM4071A appears in the following qualifications:

  • CPP40611 - Certificate IV in Property Services (Operations)