Monitor service requirements of owners and occupiers in strata communities

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPDSM4082, 'Monitor service requirements of owners and occupiers in strata communities'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Monitor service requirements of owners and occupiers in strata communities' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.


Identify and address service requirements of owners and occupiers.


Professional rapport is established with owners and occupiers to encourage accurate and relevant exchange of information.


Communication protocols and points of contact for owners and occupiers with strata manager are established.


Service requests from owners and occupiers are handled in a professional manner, prioritised and actioned.


Potential difficulties in dealing with service requests of owners and occupiers are identified and addressed or referred to responsible officer in strata management organisation for recommended action.


Service requests from owners and occupiers are analysed to determine risk factors and where necessary are referred to emergency services in line with organisational risk management procedures.


Occurrences that are likely to impact on quality of service provision are conveyed to owners and occupiers in a timely manner.


Service requests from owners and occupiers are documented detailing time, location, nature of service and action taken.


Monitor service provision.


Information on service provision is routinely collected and analysed.


Service provision is monitored to ensure compliance with management agreement and budget parameters.


Feedback from owners and occupiers on service delivery is collected, analysed and used to improve service provision.


Report and make recommendations on service provision.


Reports on service provision are prepared and communicated to owners and occupiers.


Meetings are conducted with strata community to discuss and review service provision, including non-conformance and quality issues, in an open and participative environment.


Suggestions for improvements in service provision are noted and referred to responsible officer in strata community management organisation.