Maintain public relations in the property industry

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPDSM5025, 'Maintain public relations in the property industry'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Maintain public relations in the property industry' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.


Maintain relationships and networks with the media.


Relationships and networks with media are established and maintained in a positive and professional manner.


Organisational social, ethical and business standards are complied with to maintain positive relationships.


Systems to encourage communication flow and ongoing feedback are established and maintained to ensure accurate and relevant exchange of information.


Communication and interpersonal techniques are used to develop professional relationships with media that reflect sensitivity to individual differences and client requirements.


Media networks are accessed to ensure that information on unplanned events is communicated in an accurate and timely manner.


Prepare media release.


Media release is drafted using clear, concise and appropriately targeted language.


Media release is drafted in a manner that presents a positive image of the property and client and conforms to organisational requirements.


Professional service providers are engaged where required to support relationships with media.


Media release is distributed using established communication channels.


Information is securely maintained with due regard to client confidentiality and organisational requirements.


Conduct media interviews.


Media interviews are conducted in a professional manner that represents preferred position of property organisation and its clients.


Information is provided in a manner that is clear, accurate and protects the interests of the property organisation and its clients.


Suitable aids are used to ensure message is relevant and of interest to selected media.


Feedback is used to develop and implement strategies to maintain and improve the profile of the property organisation and its clients.


Communication and interpersonal techniques are used to deal with difficult situations in media interviews and effectively represent the views of the property organisation and its clients.