Manage quality assurance of NatHERS assessments

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPHSA5003, 'Manage quality assurance of NatHERS assessments'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage quality assurance of NatHERS assessments' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.


Establish quality NatHERS assessment system.


Quality assurance policy is established, documented and communicated to all people in the organisation.


Quality standards are identified that are relevant to the provision of NatHERS assessment services and the scope of the organisation.


Systems, plans and resources are established to ensure quality standards are met and maintained.


Risks of shortfalls in the quality of processes, products and services are identified and assessed, and preventative actions are taken to mitigate these risks.


Plans are developed to ensure that all people in the organisation are continuously updated about their roles in meeting quality standards and are competent to fulfil their roles.


Procedures for review and maintenance of quality system are implemented.


Assess service quality.


Sufficient, valid information is obtained from quality assurance system and other sources, including clients, to allow accurate evaluation of whether processes and NatHERS assessments meet required standards.


Feedback is provided to motivate people to maintain quality standards and continuously improve performance.


Shortfalls in the quality of processes, products and services are investigated and prompt remedial action is implemented.


Performance against quality standards, including shortfalls and corrective actions taken, is reported in lien with organisational requirements.


Promote quality improvement.


Quality awareness is continuously communicated to all people in the organisation.


Clients and those involved in delivering NatHERS assessments are encouraged to identify and recommend quality improvements.


Accurate records of monitoring activities are maintained.


Resourced plans are developed to implement quality improvements that deliver significant benefits at reasonable cost and acceptable level of risk.