Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPREP4510, 'Manage short-term or holiday letting'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Manage short-term or holiday letting' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Market property for short-term letting. | 1.1 | Identify and document property features. |
1.2 | Identify and document rates for short-term letting based on seasonal factors, minimum stay and owner instructions. | ||
1.3 | Prepare marketing and communication materials based on property features and owner instructions. | ||
1.4 | Confirm property marketing plan with owner, including budget, fees and charges. | ||
1.5 | Implement property marketing activities. | ||
1.6 | Monitor effectiveness of property marketing activities and communicate recommendations for changes to marketing plan to owner. | ||
2 | Manage bookings. | 2.1 | Coordinate bookings via all booking platforms and record in booking system. |
2.2 | Identify and resolve conflict of booking dates or double bookings. | ||
2.3 | Manage deposits and provide cancellation and refund information. | ||
2.4 | Provide accurate information to potential guests about property features, facilities and local area. | ||
3 | Manage guest stay. | 3.1 | Manage reception, check in, property access and support services. |
3.2 | Manage guest payments. | ||
3.3 | Receive and respond to special requests from guests. | ||
3.4 | Manage housekeeping services, cleaning and inventory maintenance. | ||
3.5 | Manage resolution of complaints and guest dissatisfaction. | ||
3.6 | Follow check out procedures. | ||
3.7 | Survey guest experience. | ||
3.8 | Monitor and respond to guest comments and feedback on property. | ||
4 | Manage property condition. | 4.1 | Conduct and record property inspection. |
4.2 | Respond to issues with property condition arising from guest stay. | ||
4.3 | Identify and document repairs required to property. | ||
4.4 | Communicate repair requirements with owner and obtain instructions. | ||
4.5 | Organise and manage repairs based on owner instructions, quotes obtained and specified standards. | ||
5 | Provide property reports. | 5.1 | Produce reports for owner including occupancy/vacancy rates, income and expenses. |
5.2 | Identify opportunities for improvements to property or marketing to achieve optimum occupancy rates. | ||
5.3 | Communicate reports, including opportunities for improvement, to owner and take instructions for additional agency services. | ||