Manage teams in the property industry

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPREP5005, 'Manage teams in the property industry'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Manage teams in the property industry' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe what needs to be done to demonstrate achievement of the element.

1. Determine team requirements.

1.1 Analyse and record requirements for teams in a property agency.

1.2 Develop and record key performance indicators (KPIs) for teams which incorporate agency objectives, targets and are consistent with business strategies.

1.3 Determine and develop role and responsibility descriptions for each team member.

1.4 Determine structure of and develop plans for each team.

1.5 Allocate resources to support attainment of team and agency KPIs.

2. Implement strategies to manage teams.

2.1 Communicate agency standards, culture and business expectations to teams.

2.2 Communicate agency team targets and roles to agency staff.

2.3 Establish and maintain communication within and between teams.

2.4 Promote balanced participation of team members in discussions and activities.

2.5 Negotiate work roles of team members to balance team goals, job requirements and team members' individual difference.

3. Manage team performance.

3.1 Implement strategies to provide training, coaching and mentoring for team members.

3.2 Implement strategies to address team or individual performance issues and provide constructive feedback.

3.3 Implement strategies to monitor conduct of teams according to legal requirements and agency policy.

3.4 Implement conflict resolution processes to support team effectiveness.

3.5 Review team member's performance and use results in planning individual professional development.

3.6 Manage and review allocation resources to support attainment of targets and KPIs.

4. Evaluate team performance.

4.1 Collect, record and use qualitative and quantitative data to evaluate achievement of KPIs.

4.2 Use evaluation data to determine, record and implement improvements to maximise achievement of KPIs.