Monitor and control individual and crowd behaviour

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPSEC2012A, 'Monitor and control individual and crowd behaviour'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Monitor and control individual and crowd behaviour' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1Prepare for monitoring.

1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with.

1.2 Work tasks are verified and clarified as required with relevant persons.

1.3 Personal dress and presentation is maintained to meet assignment requirements.

1.4 Resources and equipment are confirmed and checked for operational effectiveness and serviceability in accordance with manufacturer's instructions.

1.5 Faulty or damaged equipment is replaced and reported in accordance with organisational procedures.

1.6 Site layout details and communicationchannelsand processes are verified and clarified with relevant persons as required.

2Monitor individual and crowd behaviour.

2.1 Systematic personal safety checks are conducted on a regular basis in accordance with organisational procedures.

2.2 Crowd and individual behaviour is monitored to ensure the security and safety of persons and property.

2.3 Security status of the venue and crowd is determined and communicated as required to appropriate persons.

2.4 Communication is courteous and professional and interpersonal techniques reflect an awareness of individual social and cultural differences.

2.5 Persons behaving in a potentially disruptive manner are identified and assessed for degree of risk to self, others, property and premises.

3Identify and respond to security risk situation.

3.1 Potential security risks are identified and assessed for degree of risk.

3.2 Response is formulated and carried out within scope of own role, competence and authority.

3.3 Assistance requirements are identified and requested in accordance with organisational procedures.

3.4 Changing circumstances are monitored and responses are adjusted as required to maintain security.

3.5 Reports are prepared presenting all relevant facts and information in appropriate format, style and structure.

3.6 Relevant documentation is completed and processed in accordance with organisational procedures.

Qualifications and Skillsets

CPPSEC2012A appears in the following qualifications:

  • CPP30411 - Certificate III in Security Operations
  • CPP20211 - Certificate II in Security Operations
  • SIT30107 - Certificate III in Tourism
  • SIT30607 - Certificate III in Events
  • SIT40607 - Certificate IV in Hospitality (Catering Operations)
  • SIT30707 - Certificate III in Hospitality
  • SIT40307 - Certificate IV in Hospitality
  • SIT60307 - Advanced Diploma of Hospitality
  • SIT40407 - Certificate IV in Hospitality (Commercial Cookery)
  • SIT50307 - Diploma of Hospitality