Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPSEC2025A, 'Sell security products and services'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Sell security products and services' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1Identify client needs. | 1.1 Client needs are clarified using appropriate interpersonal techniques in accordance with legislative and organisational requirements. 1.2 Clients are provided with information about available products and services to meet their needs and assisted in the selection of preferred options. 1.3 Relationship with client is established using appropriate communication skills to promote client confidence. 1.4 Personal limitations in addressing client needs are identified and assistance sought as required from relevant persons. |
2Sell security products and services. | 2.1 Routine client questions are answered accurately or assistance sought from relevant persons. 2.2 Effective sales techniques are used to meet identified client needs in accordance with organisational procedures and legislative requirements. 2.3 Product use and safety requirements are described or demonstrated to clients in accordance with manufacturer's specifications. 2.4 Client dissatisfaction is identified and solutions offered to meet client needs. 2.5 Client is encouraged to make purchase decision in accordance with selected sale closing method. 2.6 Sale is recorded and followed up in writing in accordance with organisational procedures. |
3Maximise sales opportunities. | 3.1 Specific security products or services which match client needs are explained and promoted. 3.2 Information regarding problems and delays is promptly communicated to clients. 3.3 Complaints from clients are handled courteously, recorded and reported to relevant persons. 3.4 Client feedback is reviewed in consultation with relevant persons and used to identify opportunities for repeat business and improved sales. |