Manage conflict through negotiation

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPSEC3002A, 'Manage conflict through negotiation'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Manage conflict through negotiation' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1Assess conflict.

1.1 Applicable provisions of legislative and organisational requirements relevant to own role, competence and authority are identified and complied with.

1.2 Conflict is assessed and response options evaluated against legislative requirements.

1.3 Causes of conflict and harmful behaviour are determined and appropriate responses to prevent escalation are confirmed.

1.4 Communication techniques are used to facilitate an effective exchange of information.

1.5 Specialist assistance is sought as required from relevant persons in accordance with organisational procedures.

2Negotiate resolution.

2.1 Conflict is addressed and resolved using established strategies that comply with organisational guidelines.

2.2 Negotiation techniques are used to maintain positive interaction, divert and minimise aggressive behaviour.

2.3 Communication reflects sensitivity to individual social and cultural differences and used to engage minority groups.

2.4 Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified.

2.5 Factors which might impact on the safety and security of persons are anticipated and contingency measures formulated and implemented as required.

3Evaluate conflict response.

3.1 Effectiveness of response is reviewed and evaluated in accordance with organisational procedures.

3.2 Incident observations are reported accurately and constructively.

3.3 Review findings identify areas for improvement and recommendations for amending future conflict resolution practices.

3.4 Relevant documentation is completed and securely maintained with due regard to confidentiality in accordance with organisational procedures.

3.5 Effects of stress and other issues related to own well-being are recognised and managed using appropriate stress management techniques.


Qualifications and Skillsets

CPPSEC3002A appears in the following qualifications:

  • CPP30411 - Certificate III in Security Operations
  • CPP20211 - Certificate II in Security Operations
  • AVI20512 - Certificate II in Aviation Transport Protection
  • CPP20212 - Certificate II in Security Operations
  • AVI20613 - Certificate II in Aviation Transport Protection (Passenger/Non-Passenger Screener)
  • AVI20713 - Certificate II in Aviation Transport Protection (Checked Baggage Screener)
  • AVI20416 - Certificate II in Aviation Transport Protection (Checked Baggage Screener)
  • AVI20316 - Certificate II in Aviation Transport Protection (Passenger and Non-Passenger Screener)