Provide quality investigative services to clients

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPSEC3029A, 'Provide quality investigative services to clients'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Provide quality investigative services to clients' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1Identify client needs.

1.1 Relationship with client is established using appropriate interpersonal techniques to confirm needs and expectations.

1.2 Clients are provided with information about available investigative services to meet their needs and assisted in selection of a preferred option.

1.3 Benefits and limitations of preferred investigative options to meet client needs are discussed with client using appropriate communication skills.

1.4 Limitations in meeting client needs are recognised and assistance sought as required from relevant persons.

2Deliver investigative services.

2.1 Effective investigative services are provided to meet identified client needs in accordance with assignment instructions and legislative requirements.

2.2 Special requirements of client are identified and service adjusted as required in accordance with client requirements.

2.3 Information regarding possible problems is promptly communicated to clients and contingency management plans implemented within an appropriate timeframe.

2.4 Investigative evidence is gathered and organised in accordance with client and legislative requirements.

3Review customer service.

3.1 Client satisfaction is regularly reviewed using verifiable evidence in accordance with assignment instructions.

3.2 Client feedback is analysed in consultation with relevant persons and used as the basis for improvements to service delivery.

3.3 Client complaints are handled promptly and courteously and details recorded.

3.4 Investigative records are safely and securely maintained in accordance with client confidentiality and legislative requirements.