Conduct interviews and take statements

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPSEC3033A, 'Conduct interviews and take statements'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Conduct interviews and take statements' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1Prepare for interview.

1.1 Client and legislative requirements relevant to briefing and debriefing procedures and processes are identified and complied with.

1.2 Assignment instructions and background material is obtained, reviewed and clarified as required with relevant persons.

1.3 Resource requirements are confirmed and organised in accordance with investigative objectives.

1.4 Interview location is accessible and non-threatening and encourages safety, confidentiality and confidence.

1.5 Recording equipment is checked for correct operation in accordance with manufacturer's instructions.

1.6 Arrangements are made as required for a witness to be present at interview to ensure information is not compromised in accordance with legislative requirements.

2Conduct interview.

2.1 Interview is conducted using effective communication skills, interpersonal techniques and sensitivity to individual social and cultural differences.

2.2 Appropriate protocols and procedures are used in accordance with legislative requirements.

2.2 Interview plan and strategies are followed and adjusted and contingencies implemented to address changing circumstances.

2.4 Appropriate equipment and recording methods are used in accordance with manufacturer's instructions.

2.5 Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified during the interview.

2.7 Physical evidence presented during interview is described in full in accordance with legislative requirements.

3Take statements.

3.1 Format and procedures for taking statements are observed and complied with.

3.2 Statements are taken in the first person and accurately reflect the interviewee's knowledge of the interview subject matter.

3.3 Statement includes written affirmation from interviewee as to their understanding of its contents and the conditions under which it was made.

3.4 Statement is signed and dated by interviewee and witnessed by interviewer or sworn in front of a duly authorised person in accordance with legislative requirements.

4Complete interview.

4.1 Interview is terminated in a sincere, courteous and friendly manner.

4.2 Copy of records of interview are provided to interviewee and receipted in accordance with legislative requirements.

4.3 Notes made during interview and other relevant information are retained and secured with due regard to confidentiality and principles of evidence management.

4.4 Post-interview procedures are conducted as required and records updated.

4.5 Interview results are reviewed, reported and securely maintained in accordance with legislative requirements.