Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPSEC4002A, 'Implement effective communication techniques'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Implement effective communication techniques' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1Implement effective workplace communication. | 1.1 Effective workplace communication systems and equipment are implemented to facilitate an accurate exchange of workplace information. 1.2 Problems and conflicts within the work team are negotiated and resolved using appropriate interpersonal techniques and communication skills. 1.3 Team meetings and briefings are regularly conducted to increase the level of information exchange. 1.4 Communication among team members is facilitated to ensure enhanced relationships, safety and respect for individual social and cultural differences. |
2Assess communication techniques. | 2.1 Verbal communication techniques of individuals are assessed to ensure use of clear language which is appropriate to the audience. 2.2 Body language and non-verbal behaviour of individuals is assessed to ensure professionalism and correct meaning is conveyed. 2.3 Active listening skills of individuals are employed and assessed and questioning techniques used to clarify issues. 2.4 Written communication of individuals is assessed in accordance with organisational standards. 2.5 Comprehension of information received by individuals is assessed to ensure accuracy of information exchange. 2.6 Individual learning opportunities are identified and implemented to ensure effectiveness of communication techniques in accordance with organisational and legislative requirements. |
3Implement conflict resolution techniques. | 3.1 Procedures for conflict resolution are developed and implemented. 3.2 Control, professionalism and objectivity is maintained at all times during conflict situations in accordance with legislative and organisational requirements. 3.3 Effective communication skills and interpersonal techniques are used to defuse or resolve conflict. 3.4 Feedback is given assertively and received non-defensively during negotiations. 3.5 Appropriate solutions are implemented which comply with organisational procedures and legislative requirements. 3.6 Expert advice or assistance is sought as required in accordance with organisational procedures. |