Undertake case management of investigations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPSEC4013A, 'Undertake case management of investigations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Undertake case management of investigations' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria



1Develop a case management plan.

1.1 Applicable provisions of legislative and organisational requirements relevant to the management of investigations are identified and complied with.

1.2 Purpose of investigation is determined in consultation with relevant persons.

1.3 Relevant information is obtained from reliable sources in accordance with organisational procedures.

1.4 Security equipment, systems and resources are determined appropriate to meet investigation requirements.

1.5 Timeframes, budgetary constraints and reporting requirements are confirmed with relevant persons.

1.6 Case management plan is developed in accordance with investigation requirements and organisational procedures.

1.7 Case management plan is flexible and adaptable to accommodate contingencies.

2Monitor case progress.

2.1 Appropriate interpersonal techniques are used to facilitate an effective exchange of information with relevant persons.

2.2 Case management plan implementation and progress is continually monitored and evaluated against agreed aims and objectives to ensure that service delivery matches client requirements.

2.3 Variations to operational plans are determined and implemented to meet changing circumstances to enable improved service delivery.

2.4 Feedback on implementation of the case management plan is analysed and assessed with relevant persons and expert advice is provided on options for actions and further development.

2.5 Expenditure and resource usage is monitored and controlled to ensure objectives are achieved within timeframes and resource boundaries.

2.6 Operational documentation is compiled to provide an ongoing reference for operatives and is recorded in a timely, chronological and accurate manner.

3Review and report outcomes.

3.1 Feedback on client satisfaction with service delivery is sought using valid methods and verifiable data is reviewed in accordance with organisational policy and procedures.

3.2 Operational outcomes are reviewed against the aims and objectives of the investigation identified in the case management plan.

3.3 Recommendations and issues are presented in the required format, and in a style and structure suitable for review and interpretation in accordance with organisational requirements.

3.4 Relevant documentation is completed and processed in accordance with legislative and organisational procedures.

3.5 All case records and relevant information is safely and securely stored in accordance with legislative and organisational requirements.