Respond to client spatial enquiry

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPSIS3004A, 'Respond to client spatial enquiry'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Respond to client spatial enquiry' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1Identify nature and type of spatial enquiry.

1.1 Client is addressed in a courteous and businesslike manner.

1.2 Client spatial requirements and degree of urgency are established promptly.

1.3 Ability to respond and select an appropriate organisational policy for dealing with enquiry is determined.

1.4 Enquiries regarding additional spatial research required are allocated a priority and arrangements are made for follow-up.

1.5 Skills and knowledge are updated to accommodate changes in client enquiries.

2Determine suitable response.

2.1 Need for a written or verbal response is established according to organisational guidelines and the nature of the enquiry.

2.2 Client is provided with response options to satisfy their needs where appropriate.

2.3 Areas of potential difficulty in customer service delivery are identified and appropriate action is taken.

2.4 Complex spatial enquiries are referred to supervisors or appropriate personnel according to organisational guidelines.

3Research information relevant to enquiry.

3.1 Information relevant to client needs is identified from company and industry sources.

3.2 Accuracy and type of information accessed from client is assessed to determine if a visit to the customer is required.

3.3 Crux of the issue is ascertained from the information available.

4Communicate advice and pricing information.

4.1 Written and verbal responses are presented in a clear and concise manner.

4.2 Pricing information for routine and specified spatial products and services is provided where appropriate.

4.3 OHS issues form part of the advice, where appropriate.

5Update relevant files and records.

5.1 Spatial business documentation is completed according to established work procedures.

5.2 Co-workers and supervisors are promptly advised of work implications, where appropriate.

5.3 Information on the type and source of enquiries is collated according to organisational practices to enable subsequent data analysis.