Facilitate effective spatial client relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPSIS4023A, 'Facilitate effective spatial client relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Facilitate effective spatial client relationships' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

1

Identify nature and type of spatial service required.

1.1

Discussion with client regarding client needs and expectations is conducted in line with organisational guidelines.

1.2

Client expectations are ascertained to establish an understanding of spatial service requirements.

1.3

Feedback is sought from client confirming understanding of spatial requirement.

1.4

Prompt action is taken to address the enquiry.

1.5

Relevant personnel are consulted on possibility of contractual activity or on the need for a variation to contractual activity.

1.6

Contracts are implemented according to company requirements.

2

Satisfy client needs.

2.1

Clients are encouraged and assisted to evaluate spatial product and service options to satisfy their needs according to company requirements.

2.2

Areas of difficulty are identified and preferred action is prioritised according to organisational guidelines.

3

Establish business contacts and networks.

3.1

Organisations and groups that have the potential to benefit from company products and services are identified.

3.2

Appropriate contact officers in the organisations identified are contacted according to organisational guidelines.

3.3

Methods of communication and high business standards are maintained with business contacts and networks according to organisational guidelines.

3.4

Strategies to represent and promote the company’s interests and requirements are developed.

4

Work effectively with business contacts.

4.1

Realistic service commitments are set and adhered to according to organisational guidelines.

4.2

Flexibility in work practices when operating under unusual or complex spatial requirements is encouraged.

4.3

Situations outside own area of responsibility are referred to appropriate personnel according to organisational guidelines.

4.4

OHS issues form part of the business advice, where appropriate.

5

Communicate advice and pricing information.

5.1

Written or verbal responses are provided according to organisational guidelines.

5.2

Pricing information for routine specified products and services are provided according to organisational guidelines.

5.3

Client requirements for follow-up information are attended to promptly.

5.4

Co-workers and supervisors are promptly advised of work implications.

5.5

Spatial business documentation is completed according to work procedures.


Qualifications and Skillsets

CPPSIS4023A appears in the following qualifications:

  • CPP40212 - Certificate IV in Spatial Information Services