Undertake spatial process improvement to reduce costs and improve service

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPSIS5015A, 'Undertake spatial process improvement to reduce costs and improve service'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Undertake spatial process improvement to reduce costs and improve service' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1Identify opportunities for process change.

1.1 Processes are monitored to ensure that they are cost-effective, customer focused, error free and achieve the planned result.

1.2 Problems are identified and communicated to relevant personnel to improve service and prevent recurrence, according to organisational guidelines.

1.3 Using organisational guidelines, error analysis of the process is conducted to identify where practices could be improved.

1.4 Inconsistencies are identified by comparing processes for similar tasks to ensure the most effective method is being used.

1.5 Skills and knowledge are updated to accommodate changes in process improvements.

2Encourage development of ideas for improvement.

2.1 Ideas for improvement are given prompt consideration and feedback to maximise possible benefits and compliance with relevant legislation.

2.2 An environment where improvements are sought and rewarded is maintained and incentives are offered.

2.3 Relevant personnel are coached through the review of ideas to ensure commitment to solutions.

3Assess viability of new ideas.

3.1 Ideas are discussed and evaluated with operators and against existing practices, precedents and legislative or organisational restrictions to determine viability and compliance.

3.2 Contribution of the ideas to service quality improvement, quality assurance, risk assessment or cost efficiency is identified.

3.3 Application of correct OHS practices within the ideas is ensured.

3.4 Balanced judgements are made on the effectiveness of ideas.

4Develop alternatives for process improvement.

4.1 Relevant personnel and area specialists are involved so that all aspects of the process can be considered.

4.2 Regular opportunities are provided to relevant personnel to consider alternative approaches to process improvement.

5Implement viable change.

5.1 Support is provided to employees to facilitate cultural change.

5.2 Change is monitored regularly to ensure anticipated benefits are realised.

5.3 All areas affected by change are advised promptly to minimise disruption and ensure commitment.

5.4 Continued improvement is encouraged and documentation on improvement processes is maintained according to organisational guidelines.