Promote cooperative behaviour

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CSCOFM011, 'Promote cooperative behaviour'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Promote cooperative behaviour' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Monitor behaviour

1.1 Use formal and informal methods to observe, monitor and gather information about individual and group behaviour.

1.2 Assess behaviour for potential conflict and use a range of preventative and defusing strategies.

1.3 Investigate offender behaviour and interactions in a fair, objective and consistent manner.

1.4 Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity.

1.5 Make decisions on action consistent with available evidence and organisation’s practice and procedures.

1.6 Seek specialist advice and make referrals where required.

2. Prevent and manage conflict

2.1 Conduct interactions with offenders in an appropriate location and a positive manner.

2.2 Use communication strategies with individuals to promote effective interaction and problem solving.

2.3 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices.

2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses.

2.5 Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement.

2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes.

3. Respond to unacceptable behaviour

3.1 Select strategies and responses for their potential to model positive behaviour to offenders.

3.2 Use negotiation techniques to divert and minimise aggressive behaviour.

3.3 Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively.

3.4 Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures.

3.5 Report on offender behaviour.