Manage effective workplace relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CSCORG022, 'Manage effective workplace relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Manage effective workplace relationships' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Manage ideas and information

1.1 Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers.

1.2 Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role.

1.3 Facilitate feedback to employees on outcomes of the consultation processes.

1.4 Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel.

2. Establish systems to develop trust and confidence

2.1 Establish and/or implement policies to ensure that that the organisation’s cultural diversity and ethical values are adhered to.

2.2 Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct.

2.3 Adjust own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment and guide and support the work team in their personal adjustment process.

3. Manage the development and maintenance of networks and relationships

3.1 Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation.

3.2 Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained.

4 Manage difficulties to achieve positive outcomes

4.1 Develop and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved.

4.2 Establish processes and systems to ensure that conflict is identified and managed constructively in accordance with the organisation’s policies and procedures.

4.3 Provide guidance, counselling and support to assist co-workers in resolving their work difficulties.

4.4 Develop and implement an action plan to address any identified difficulties.